Shipping Policy

At Moonlight Muse Boutique, we are proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

• We currently ship throughout the United States.
• Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

• Orders are processed within 1 to 2 business days, Monday to Friday, excluding weekends and public holidays.
• During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed if there are delays.

3. Shipping Rates

• Free Shipping, we offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here is what to expect once you place your order:

• Processing Time: 1 to 2 business days, Monday to Friday
• Transit Time: 5 to 7 business days, Monday to Friday
• Total Delivery Time: 6 to 9 business days
• Order Cutoff Time: 6:00 PM
• Time Zone: (GMT-5)

Please note: Delivery times are estimates and may be affected by carrier delays, peak periods, or extreme weather conditions.

5. Shipping Restrictions

• We do not ship to PO Box addresses, military addresses (APO, FPO, DPO), or restricted areas.
• Certain items may be subject to shipping restrictions depending on US regulations or carrier limitations.

6. Failed Delivery or Returned Packages

If delivery fails due to an incorrect address, multiple failed delivery attempts, or an undeliverable shipment, the package may be returned to us. If this happens, we will contact you to arrange a new shipment. Additional shipping costs may apply.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, contact us immediately at support@moonlightmuseboutique.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

8. Shipping Policy Update

We may update this Shipping Policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.

9. Contact Information

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Company Details

Store name: Moonlight Muse Boutique

Company Name: MB Collective

Registration number: 42040802

Address: Fortuynhof 3, 4835 GD, Breda, The Netherlands

Mail: support@moonlightmuseboutique.com

Phone number: 1 (412) 392-7468

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Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)

Saturday: 12:00 PM – 5:00 PM (GMT-5)

Sunday & Public Holidays: Closed